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Return Policy & Returns Process
Last Updated: June 30, 2026
Learn about OAV Labs' return process, eligibility requirements, refunds, exchanges, and how to request a Return Merchandise Authorization (RMA).
Applies To
Direct purchases from OAV Labs
(oavlabs.com)
Support
P: +1 (609) 858-0363
Business Hours
Mon - Fri: 8:00 AM to 5:00 PM EST
OAV Labs LLC wants you to be satisfied with your purchase. Because our products are precision air bearings, complete motions systems, and components often used in specialized applications, returns are evaluated on a case-by-case basis to ensure fair handling for both parties.
1. Scope of This Policy
This Return Policy applies only to direct purchases made through oavlabs.com. Products purchased through authorized distributors, resellers, or third-party platforms are subject to that seller's return terms - please contact them directly for assistance.
2. How to Request a Return
To start a return, contact us at support@oavco.com or +1 (609) 858-0363 with the following:
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Order number
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Item(s) you wish to return
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Reason for the return
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Photos, if the item is damaged or defective
Our team will review your request, and if approved, issue a Return Merchandise Authorization (RMA) number along with shipping instructions. Returns sent without an RMA number cannot be processed.
3. Eligibility
Every return request is reviewed individually. When evaluating returns, we consider factors such as:
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Condition of the item (unused, undamaged, in original packaging)
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Reason for the return
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Time elapsed since delivery
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Whether the item was custom-made, modified, or made-to-order
Return eligibility is determined after inspection of the product and supporting documentation.
4. Items That Are Generally Not Returnable
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Custom, modified, or made-to-order products
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Items showing signs of use, installation, or damage caused after delivery
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Products returned without an RMA number
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Itemrs returned in damaged or non-original packaging
5. Defective or Damaged Items
If your item arrives damaged or is defective, contact us within a reasonable time of delivery so we can make it right. Depending on the situation, we may offer a repair, replacement, or refund.
6. Refunds
Once we receive and inspect a returned item, we'll notify you of the outcome. Approved refunds are issued to the original payment method and typically appear within 5-10 business days, depending on your financial situation.
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Original shipping charges are non-refundable unless the return is due to our error or a defective product.
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Return shipping costs are the customer's responsibility unless otherwise agreed.
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We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
7. Exchanges
If you'd like to exchange an item, please contact us to discuss options. Exchanges are handled the same way as returns and require an RMA number.
8. Questions
For any questions about this policy or a specific order, contact us:
OAVLABS LLC, 202 Carnegie Center Drive, Princeton, NJ, USA, 08540
This policy was last updated June 30, 2026. We reserve the right to update it at any time. The policy in effect
at the time of your purchase applies to your order.